Terms and conditions

Terms and Conditions, Returns and Refunds Policy, and Complaints Procedure for King Fox Software

Effective Date: October 12, 2024

1. Introduction

Welcome to www.kingfoxsoftware.com, operated by King Fox Software. By accessing and using our website or purchasing our services, you agree to comply with and be bound by the following Terms and Conditions, including our Returns and Refunds Policy and Complaints Procedure. Please read them carefully.

2. Terms and Conditions

Use of the Website

By using our website, you agree to use it in accordance with all applicable laws and regulations. You agree not to misuse the site or disrupt its operation. Unauthorized use or attempts to interfere with the website’s security, or use for illegal purposes, is strictly prohibited.

Intellectual Property

All content provided on this website, including but not limited to text, graphics, logos, images, and software, is the property of King Fox Software or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without express written consent from us.

Products and Services

All services and products provided by King Fox Software are subject to availability. We reserve the right to modify, suspend, or discontinue any aspect of our offerings at any time without notice. Prices and descriptions of services are subject to change without prior notification.

Limitation of Liability

King Fox Software will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website or services, even if we have been advised of the possibility of such damages.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of the UK.

3. Returns and Refunds Policy

At King Fox Software, we are committed to providing high-quality products and services. However, if for any reason you are not satisfied with a purchase, the following terms apply:

Eligibility for Returns and Refunds

• Digital Products: Once purchased, digital products such as software or downloadable content cannot be returned or refunded unless there is a technical issue that we are unable to resolve.
• Subscription Services: If you have purchased a subscription service, you can cancel your subscription at any time, but refunds will only be issued if cancellation occurs within the first 14 days after purchase and you have not yet used the service.
• Physical Products (if applicable): You have the right to return physical products within 14 days of receipt if they are in their original condition and packaging. You must notify us in writing within this period to be eligible for a refund.

Refund Process

• To request a refund, please contact us at info@kingfoxsoftware.com with your order number and reason for the return.
• Refunds will be processed using the original payment method and may take up to 14 business days depending on your financial institution.

Exceptions to Refunds

• Customized services, such as software development projects tailored to your specifications, are not eligible for refunds once work has commenced.
• We reserve the right to refuse refunds for any products or services that have been misused or used contrary to the product’s intended purpose.

4. Complaints Procedure

We strive to provide excellent customer service, but if you are dissatisfied with any aspect of our services, we encourage you to reach out to us so we can resolve the issue.

How to File a Complaint

To file a complaint, please contact us by:

• Email: Send an email to info@kingfoxsoftware.com with “Complaint” in the subject line and details of your issue in the message.
• Mail: Send your written complaint to our office at [Insert Physical Address].

Resolution Process

• We will acknowledge receipt of your complaint within 3 business days.
• Our team will investigate the issue and work toward a fair resolution.
• You will receive a formal response to your complaint within 14 business days.
• If further investigation is required, we will keep you informed about the status of your complaint and provide a final response as soon as possible.

If you are not satisfied with the outcome, you may escalate the matter by contacting relevant consumer protection bodies or seek independent legal advice.